Frequently Asked Question
- Q1. Is there a transfer to the nearest station (Echigo Yuzawa Station)?
- A.Yes. If you use the Shinkansen, we will pick you up at Echigo Yuzawa Station
※Please refer to the access page for details.
- Q2.Is there a parking lot?
- A.Please use the nearest parking lot during the winter.
Please pay at the hotel if you use the Lodge Takano 's parking lot.
※Lodge Takano（ロッジタカノ）'s parking lot is free from 2022.
You can use the hotel 's parking not for winter free.
Please refer to the access page for details.
- Q3.I would like to send my luggage before the arrival date.
- A.Luggage can be received and stored one week before the scheduled check-in date. Please send it to the address below.
Hotel Elm Ishiuchi 1938 Ishiuchi, Minamiuonuma, Niigata 949-6372, Japan
- Q4.Can I choose payment method?
- A.You can choose your payment method by cash or credit card (VISA, JCB, MasterCard, AmericanExpress, DinersClub), Rakuten Pay, PayPay or Alipay.
- Q5.Is there a dryer?
- A.It is installed in each 1F bath. Please note that rooms are not available.
- Q6.Can I rent ski tools or wear?
- A.Rental services are available on the 1st floor.Access to the “Rental Ski Board” page for details
※Please note that it is not possible to make reservations for this rental service. If you want to use our rental service, please register at the front desk when you arrive.
- Q7.If I arrive before check-in time. Can I leave my luggage or change my clothes until check-in?
- A.Yes. After receiving at the front desk, the staff will give you instructions for changing your clothes and luggage.
※We store your luggage after your checking out.
- Q8.Can I take a bath after checkout?
- A.Guests staying at the hotel can use the bath for free after check-out.For a day trip plan or using our large public bath only, please contact the front desk
※Towels can be rented for a fee.
- Q9.Is there a fee for canceling a reservation?
- A.A specified fee will be charged depending on the number of days from the cancellation notification date to the estimated arrival date
Access to the “Booking” page for details